Welcome to ModaBay – your destination for trendy women's fashion and dresses. By placing an order through modabay.shop or www.modabay.shop, you agree to these terms.
We accept Visa, Mastercard, American Express, Discover, and PayPal payments. All transactions are secured with SSL encryption. Your payment must clear before we begin processing your order. In rare cases where payment authorization fails, we reserve the right to cancel your order without prior notice.
After successful payment, you'll receive an order confirmation email within 24 hours. Please verify all details including items, sizes, colors, and shipping address immediately. We process orders within 3-5 business days (excluding weekends/holidays). During peak seasons or sales events, processing may take up to 7 business days. You'll receive shipping confirmation with tracking number once dispatched.
Standard shipping takes 5-10 business days after dispatch. Express shipping options (where available) deliver within 3-5 business days. International shipments may take 10-20 business days and are subject to customs delays. We're not responsible for incorrect addresses - please double-check your shipping information. Lost packages must be reported within 30 days of shipment date for investigation.
You have 21 days from delivery date to initiate returns. Items must be unworn, unwashed, with original tags and packaging. Final sale items are non-returnable. Return shipping costs are the customer's responsibility unless the item is defective or incorrect. Refunds process within 10 business days after we receive and inspect returned items. Exchanges are subject to product availability - we recommend returning for refund and placing a new order.
We make every effort to display colors and designs accurately, but slight variations may occur due to monitor settings. All measurements are approximate. If you're between sizes, we recommend sizing up. Product availability is not guaranteed until your order is processed - we may cancel orders for out-of-stock items and notify you via email.
For order inquiries or assistance, contact our customer service team at service@mail.modabay.shop. Response time is 1-2 business days. Please include your order number in all communications.
