At modabay.shop, we bring runway trends to your doorstep with efficient shipping solutions designed for fashion-forward women. Our shipping policy ensures your stylish dresses and wardrobe essentials arrive with care, while maintaining transparency about timelines and costs.
All orders undergo quality checks and careful packaging within 4–7 business days after payment confirmation. During seasonal launches or promotional periods (such as our Summer Dress Collection or Holiday Specials), processing may extend to 10 business days. You'll receive email notifications at each stage, including if unexpected delays occur beyond our standard timeframe.
Delivery periods begin when your order departs our fulfillment center. For domestic U.S. orders, standard shipping takes 8–15 business days. International shipments to Canada, Australia, UK and Europe require 12–25 business days, accounting for customs clearance procedures. These extended timeframes ensure proper handling of delicate fabrics and intricate dress designs during transit.
We currently ship to: United States, Canada, Australia, United Kingdom, Germany, France, Italy, Spain, and Japan. Additional destinations may be available during checkout.
Our shipping fees are structured as follows:
Standard Shipping
Order Total: US$0 - US$60
A standard shipping fee of US$10 will be applied.
Order Total: Above US$60
Standard shipping is free for orders over US$60.
Expedited Shipping
Order Total: US$0 - US$100
An expedited shipping fee of US$20 will be applied.
Order Total: Above US$100
Expedited shipping is free for orders over US$100.
Our expedited service prioritizes your fashion essentials through faster carriers (DHL Express or UPS Worldwide) with reduced transit times. This option is ideal for last-minute events or urgent wardrobe updates.
Expedited shipping applies to: (1) In-stock dresses and accessories (excluding pre-order items), (2) Orders placed before 12 PM EST on business days, and (3) Deliveries to major metropolitan areas in our shipping countries. Service may be suspended during extreme weather conditions or peak shopping periods.
U.S. Mainland: 4–7 business days after processing
Canada/UK/Australia: 7–12 business days after processing
Continental Europe: 8–14 business days after processing
Import duties, taxes, or customs fees are the customer's responsibility and will not be reflected in your order total. Unpaid customs charges may result in returned shipments, subject to a $25 restocking fee plus actual return shipping costs. We recommend checking your country's import regulations before ordering premium dresses or multi-piece outfits.
To ensure proper delivery of delicate fashion items, we cannot ship to PO Boxes, freight forwarders, or military addresses. Please provide a physical residential or commercial address where someone can accept packages during business hours.
You'll receive a tracking number via email once your order ships. For international packages, tracking updates may pause during customs processing. If your shipment exceeds the maximum delivery timeframe, contact our support team at service@mail.modabay.shop for assistance.
Unworn, tagged items in original packaging may be returned within 21 days of delivery for store credit or exchange. Return shipping costs are the customer's responsibility, except in cases of our error. Please allow 10–15 business days for return processing after we receive your package.
