Our inventory is updated continuously to reflect current stock levels, but due to the high demand for our fashionable dresses and collections, items may sell out rapidly. If an item you've ordered becomes unavailable, we will notify you within 3 business days and provide the following options: (1) a comparable alternative from our latest collection, (2) a full refund to your original payment method, or (3) store credit with a 10% bonus for future purchases. This ensures you always have access to stylish options even if your initial choice is no longer available.
All prices displayed on modabay.shop are in USD and subject to change based on market trends and collection updates. We reserve the right to correct any pricing errors (such as a $120 dress mistakenly listed for $12) and may cancel orders affected by such discrepancies. In such cases, we will issue a full refund and notify you of the corrected pricing. This policy helps maintain fairness in our dynamic fashion marketplace.
Orders are typically processed within 4-7 business days (extended to 10-14 days during peak seasons like holiday periods). Once your order is processed, you will receive a shipping confirmation email containing your tracking details. For pre-order items or upcoming seasonal collections, we will clearly display the expected shipping timeline at checkout to ensure transparency.
We collaborate with trusted global carriers to deliver your fashion selections with care. Shipping times vary by destination (detailed in our Shipping Policy), and all applicable fees are calculated at checkout. For international shipments, we include complete customs documentation with accurate product valuations to facilitate smooth delivery - essential for our worldwide fashion-forward customers.
We offer a 21-day return window from the delivery date for most items (excluding final sale pieces). To be eligible for return, items must be unworn, unwashed, with original tags attached, and in resalable condition. Returns are processed within 7-10 business days of receipt at our facility. For exchanges, we'll ship your new item once we receive and inspect your return. This extended period gives you ample time to ensure your fashion choices meet your expectations.
All content on modabay.shop - including product imagery, style descriptions, design elements, and our brand logo - is protected under intellectual property laws. Unauthorized commercial use of our content (such as reproducing product photos for resale) is strictly prohibited, as these elements are fundamental to our brand's unique fashion identity and creative direction.
modabay.shop shall not be liable for: (1) Delivery delays caused by carrier issues or customs processing, (2) Inventory shortages due to high demand for trending styles, (3) Indirect damages from site usage (such as temporary unavailability), or (4) Actions by third parties (including fashion influencers or collaborators). This limitation enables us to focus on delivering exceptional fashion while maintaining reasonable business operations.
For any customer service inquiries regarding your order, returns, or general questions about our fashion collections, please contact our support team at service@mail.modabay.shop. We typically respond within 24-48 hours during business days.
